Database & Enterprise System Administrator

Related Companies     Accounting | Development | Leasing | Property Management     Affordable Housing | Hospitality | Mixed Use | Multifamily     NY-New York     April 24, 2020

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City by city, property by property, experience by experience, we transform what it means to live, to connect, to belong.

Position Overview


Under the direction of the assigned supervisor, the Database & Enterprise System Administrator is responsible for the support and maintenance of the ticketing software (Gateway Ticketing System), associated hardware, and related reporting systems. Through the use of specialized software, (Galaxy), includes reporting, event/program capacity planning, installation, configuration, performance monitoring, as well as backup and data recovery.
The primary responsibility of the Database & Enterprise System Administrator is to ensure the data integrity of our point of sale environment and strive to keep us technically relevant with our customers.

In the performance of their respective tasks and duties all employees are expected to conform to the following: 

  • Perform quality work within deadlines with or without direct supervision.
  • Interact professionally with other employees, customers and suppliers.
  • Ability to work nights, weekends, holidays, and On-call, as needed
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
  • Perform upper level system administrator duties of the enterprise point of sale software, currently Gateway Ticketing System
  • Assist finance with transactional and credit card processing troubleshooting.
  • Develop custom reports, work with Visitor Service Supervisor on data analytics reporting
  • Develop and maintain database backup and security protocols
  • Manage and monitor data integrity within the enterprise point of sale software
  • Plan, test and install system upgrades on the consumer POS and webstore; facilitate roll out of new applications and the addition of new modules
  • Provide Site Attractions and Special Events software support, troubleshooting and training
  • Monitor POS and database communications to decrease data loss and/or system failures
  • Assist IT staff with troubleshoot hardware issues, recommend improvements to increase customer services
  • Manage routine system administration including: manage user accounts, manage support group changes (additions, changes, adding/removing members), provide users with access/roles within the system.
  • Manage support requests with POS provider; resolve issues; open incident and change requests (e.g. submit bug/fix Incidents; submit instance clone/upgrade requests) with Gateway Ticketing System.
  • Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications; provides oversight for Point-of-Sale system nodes
  • Mange system integrity to minimize downtime, as well as, hands on visits to workstations, and remote support.
  • Coordinate maintenance required with 3rd party vendors and internal teams.
  • Provide technical support on district-wide information technology initiatives as needed.
  • Develop system documentation; maintain detailed records relating to purchasing and software licensing.
  • Back-up other Information Technology positions and perform related duties as assigned.


  • Bachelor's degree (preferred) or Associate's degree in Information Technology, Computer Science, or other related field and a minimum of three years increasingly responsible technical/professional experience.
  • Certified Galaxy System Administrator Preferred
  • Must demonstrate extensive knowledge of Microsoft SQL services3-5 years of Database Administration work utilizing Point of Sale software and hardware products and systems administration experience with multi-platform environments.
  • 1-2 years of experience with Gateway Ticketing System or similar enterprise point of sale software preferred.
  • Technical/professional certification such as Microsoft MCSA: SQL Server, MCSE: Data Platforms, MCSE: Data Management and Analytics, or CompTIA A+ or Network+ strongly preferred. Current technical certification may substitute in part for education requirement.


Technical and Professional Skills

  • Good working knowledge in Business Intelligence Tools and Analytics
  • Advanced skills in administering Microsoft SQL, SQL Server Log Shipping, and Windows Failover Clustering. Database Design and Analysis.
  • Experience in designing and development reports using SQL server Integration Services and SQL Server Reporting Services (SSRS), and general understanding of BI architecture and concepts.
  • You should be a forward thinker, good problem solver with a focus on Continuous Improvement.
  • Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations.
  • Professional, positive demeanor
  • Proactive, helpful, can-do attitude
  • Flexibility to adjust to dynamic work environment
  • Excellent customer service
  • Collaborative work style
  • Good ethics and integrity
  • Ability to work independently
  • Strong attention to detail
  • Analytical problem solving
  • Design, implement, and maintain SQL Server database systems in a range of environments covering the complete product life cycle, in a range of complex and critical environments.
  • Implementing and maintaining database security and access controls to ensure the integrity and confidentiality of data assets.
  • Experience with MS SQL Management Studio, SSRS, SSIS, authentication practices, remote administration and designing and developing reports.
  • PowerShell scripting to automate deployment, configuration and management tasks.
  • Plan and implement database disaster recovery; responsible for database recovery methodologies and the ability to perform them.
  • Monitor and optimize database performance.
  • Understanding of Point of Sale software (Galaxy), hardware and technical requirements for operation.
  • Methodologies commonly used to troubleshoot computer hardware or software problems and related peripherals.
  • Participate in the on-call support of SQL Database Platforms. Maintain proper communication with team leads and management when issues occur or escalation is needed.
  • Continuously grow skills toward industry expert status in relational Database Administration.
  • Contribute to and adhere to company and industry standards.
  • Common desktop software applications including electronic mail, word processing, database and spreadsheet applications.
  • Experience working as part of a team delivering high quality services.
  • Documentation, reporting including scripts for task automation, data queries.
  • Upgrade and maintain a trouble-free database environment while not impacting day to day database operations.
  • Interpret rules and regulations.
  • Communicate clearly verbally and in writing.
  • Assess and evaluate situations effectively.
  • Exert optimal effort in successfully completing tasks.
  • Take initiative with minimal supervision.
  • Extract and record data and carry out calculations accurately.
  • Set up and operate equipment that can require selection from options or different settings.
  • Manage time efficiently and effectively through scheduling and prioritizing.
  • Work within and contribute to the effectiveness of a team, respecting differences.
  • Report for work regularly and on time.


Related Companies is an equal opportunity employer.


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Related Companies is a global real estate and lifestyle company defined by innovation and the most prominent privately-owned real estate firm in the United States. Formed over 40 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi and London, and boasts a team of approximately 4,000 professionals. With over $60 billion in assets owned or under development including the 28-acre Hudson Yards neighborhood on Manhattan’s West Side, The Grand and Related Santa Clara in California and The 78 in Chicago. Related was recently named to Fast Company Magazine’s list of the 50 Most Innovative Companies in the World. For more information about Related, please visit

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