We're a national technical builder specializing in complex, sustainable projects that utilize our in-house expertise and passion for measurable results.
This position is responsible for providing superior customer service and quality technical support for internal employees as well as external collaborative business partners. The ITFE will primarily support employees located in the Phoenix regional office, and at construction jobsites.
Interacts in person, via telephone, email, IM, and web interface to assist users
Analyze, prioritize, troubleshoot, and resolve technical issues, including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs
Support includes the diagnosing and troubleshooting of the company’s technology, including, but not limited to workstations, mobile devices, client-server applications, cloud application, local and network devices.
Installs, troubleshoots and maintains software/equipment/networks at jobsites and assigned regional office.
Responsible for scheduling and organizing visits to jobsites and offices in his area of responsibility
Responsible for creation, tracking, and resolving incidents and tasks in Samanage.
Records, tracks, and audits equipment using the established asset management system (Samanage) and processes, including asset recovery at jobsites
Responsible for maintaining company security through established tools.
Involved in company-wide IT projects providing input and deliverables in all phases.
Follows ITIL processes for incident and problem management.
Documents best practices and known fixes in Samanage knowledge base.
Provides IT training during new hire orientations and provisions assets following established best practices.
Participates in software installations and upgrades
Provide relevant input for technical and process improvements to contribute and the overall effectiveness of the DPR IT organization.
Takes the initiative to work with other cross functional IT team members to improve the quality of service.
Remains current on technology, especially mobility solutions for business needs.
Works with jobsite teams to design and implement infrastructure according to company standards
Liaison with business project estimators and project managers to plan for jobsite IT needs during preconstruction phase and throughout the project lifecycle.
Determine, recommend, procure and execute which products or services best fit the customers’ needs, within DPR standards and following our strategy.
Implement and follow jobsite standardization practices.
Work with service providers to install and implement jobsite technologies. E.g. Internet circuits
Responsible for mobilization and demobilization of IT equipment at jobsites.
Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved, including communication and root cause analysis.
Create a positive support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude
Participates in the user support rotation
Flexibility to travel and work after hours or weekends, if needed.
Troubleshoot various technical issues as level 1, level 2 or level 3 support
Seattle, WA DPR Construction is seeking a Senior Estimator /…
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