Consumers Adapting To the Next Normal



Association Profile



Our mission is to ensure the retail real estate industry is broadly recognized for the integral role it plays in the social, civic and economic vibrancy of communities across the globe. Founded in 1957, today we are a 70,000-member network joined together in one vibrant global community.

Event Overview

Consumers Adapting To the Next Normal


Thursday, May 21, 2020 | 2:00 pm ET

With lightning speed, the COVID-19 pandemic has had an unprecedented impact on how people obtain the goods and services they need. Hear from ICSC and other experts as they discuss changing shopping behaviors and share consumer perspectives on the new realities emerging for the retail real estate industry. This webinar will offer insights on key topics, including:

  • Assessing the immediate impact of the lockdown on store patronage patterns
  • Understanding consumer perceptions about the current state of the economy, finances and expectations for a recovery
  • Evaluating the time frame for a return to physical establishments
  • Reviewing the factors consumers are more likely to consider when shopping and expectations for the places they visit
  • Examining consumer shopping behaviors and their priorities, post COVID-19


David Albert, Managing Director, Engine Group, leads ENGINE Insights Business Advisory team that works closely with clients, designing research programs and turning insights into action that drive their businesses forward. David has worked with clients in Financial Services, Technology, Consumer Goods and Retail to build strong brands, optimize the customer journey and maximize the customer experience. 

Emily Albright Miller, Vice President of Strategy, Big Red Rooster, has been spent the past 18 years designing multi-channel campaigns that break through to today’s consumers. Emily’s experience includes leading brand strategy at Victoria’s Secret and Abercrombie & Fitch. Her retail experience combined with her prior digital and branding agency experience have made her a thought leader in the consumer marketing space.

NOTE: Advance registration is required. Registration is limited and will close May 20, 2020, at 4 pm ET.  The webinar login instructions will be emailed on May 20 to all registrants.

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About this event series

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